Refund policy
**Return and Refund Policy**
At Wholesale Vitamins we strive to provide you with high-quality products and excellent service. Please carefully read our return and refund policy below:
- No Returns or Refunds Before Delivery
We do not accept returns or issue refunds until your order has been delivered. Once your item is received, please inspect it carefully upon arrival.
2. Eligibility for Returns and Refunds**
If you experience any issues with your item upon delivery, such as:
- Damaged or defective products
- Incorrect items received
You are eligible to request a return or refund within 5 days of receiving your order. Please follow the steps outlined below.
3. Return Process**
To initiate a return, please contact our customer service team at akwholesale.vitamins@gmail.com
with the following information:
- Your order number
- Photos and a detailed description of the issue
Once we receive and review your request, we will notify you of the approval or rejection of your return. If your return is approved, we will provide you with detailed instructions on how to return your item.
4. Conditions for Returns
- Items must be in their original packaging and condition, with no signs of use.
- Returned items must be shipped back within 7 days of approval.
- We will be responsible for covering the return shipping costs unless the item is defective or incorrect.
5. Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
6. Exchanges**
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at akwholesale.vitamins@gmail.com